These General Terms and Conditions are applicable for all deliveries of pouf. to customers. A customer is any natural person who closes a legal transaction with a purpose which can neither be assigned to his/her commercial nor self-employed job-related activity.
2. Contract partner
The purchase contract comes from:
Big Sebastian Ionut PFA Baia Mare, Dulfu Petre 8 CUI: 30689862 F24/2026/2012
Our customer service is available for your questions, complaints and claims via:
phone: +40 (0) 746 081 260.
3. Offer and conclusion of contract
The display of products in the online shop does not represent a legally binding offer but an invitation to order. Errors excepted.
By clicking the “Place Order” button in the last step of the ordering process, you are placing a binding order for the goods in the shopping cart. When you place an order with pouf. we will send you an email to confirm your order with us giving all the details (order confirmation). This order confirmation does not represent an acceptance of your offer, it is meant to inform you that we have received your order.
A purchase order only comes about when we have sent the ordered product and confirmed the dispatch to you with a second email (contract confirmation). No purchase order comes about for products from one single order which are not listed in the contract confirmation.
4. Returns & Exchanges (cancellation right)
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be return unused. All original packaging, etc shall be returned with the product without having been tampered with.
The returns guarantee doesn’t apply to goods that were custome made for the customer.
The return address is:
Big Oana, str. Fabricii de Chibrituri nr 9, Cluj-Napoca, Romania, +40 (0) 746 081 260
The return shipping cost must be paid for by the customer. pouf. refunds the original shipping cost for all orders from Romania.
5. Prices and shipping costs
The prices mentioned on the product sites include the legal VAT and all other price details.
Delivery is executed by FanCourier. The agent will contact you on the day of the delivery.
7. Delivery times
The production and dispatch of your pouf. product(s) take up to 4-9 working days (but usually less). Shipment in Romania, excluding Cluj-Napoca, adds another day. FanCourier delivers between 9 am – 5 pm. Make sure the adress you have given us is the one you are at, between the mentioned hours.
For payment you have the choice between Bank Transfer or Cash on Delivery. For Bank Transfer please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account. For Cash on Delivery pay with cash upon delivery. FanCourier will contact you on the day of the delivery.
You only have the right to summation if your counterclaims have been legally determined by court or are indisputable or have been accepted by us in writing.
You may only exercise a right to retainment if the claims result from the same contractual relationship.
9. Reservation of propietary rights
The goods will remain our property until they have been fully paid for.
10. Liability for defects
If the purchased item shows a defect, the orderer can demand supplementary performance (defect removal or substitute delivery). Should the supplementary performance fail, the orderer can withdraw from the contract in the case of a not insignificant defect, reduce the purchase price or claim compensation. The transfer of these rights of the orderer is excluded.
As long as nothing else arises in the following, any further claims of the orderer – indifferent for which legal reasons – are excluded. pouf. is not liable for damages which are not to the item of delivery istelf; in particular, pouf. is not liable for lost profit or other financial losses of the orderer. To the extent that the liability of pouf. is excluded or limited, this applies also to the personal liability of employees, representatives and assistants.
The afore mentioned liability limitation does not apply, if the cause of the damage is due to deliberate intention or culpable negligence or in the case of personal injury. If pouf. negligently breaches a fundamental contractual obligation, the liability to pay damages for material damages is limited to the typically occurred damage.
If the supplementary performance takes place by means of a substitute delivery, the orderer is obligated to return the goods delivered first to pouf. within 30 days. Should the goods not reach pouf. within this period, pouf. will be authorised to demand compensation for the goods delivered first and charge it to the means of payment named for payment.
The limitation period amounts to twenty-four months starting at delivery.
11. Inquiry, processing and usage of personal information of our customers
Information which we receive from you helps us to design your shopping experience with pouf. individually and improve it constantly. We use this information for the handling of orders, delivery of goods and execution of services as well as the handling of payment. We also use your information to communicate with you about orders or new products which could be of interest to you. We also use your information to improve our store and platform, to prevent abuse of our website or discover such abuse or to enable third parties to carry out technical, logistic or other services at our request.
12. Applicable law
Romanian law applies.